Refund Policy

1. Our Commitment

We believe in fairness. If our service fails to deliver what was promised, we will make it right — either by restoring your credits, issuing a full refund, or both.

2. When You Are Eligible for a Full Refund

• A technical error on our platform prevented your document from being analyzed
• A credit was deducted but no analysis report was generated
• You were charged but never received a checkout confirmation due to a payment processing error
• You contact us within 7 days of the purchase date

3. Credit Restoration

If a credit was consumed but the analysis failed (server error, timeout, empty result), we will restore the credit to your account immediately upon verification. Contact us with your account email and the approximate time of the failed scan.

4. Case-by-Case Review

If an analysis was successfully generated but you believe the quality was significantly below expectations (e.g., completely missed obvious contract clauses), we will review your case. We may offer a partial credit refund or manual re-analysis at our discretion.

Note that AI analysis is inherently probabilistic and cannot guarantee 100% accuracy. This is disclosed on our platform and in our Terms of Service.

5. Non-Refundable Cases

• Credits that were successfully used to generate and unlock a report
• Purchases made more than 14 days ago (unless a technical error is demonstrated)
• Requests based on dissatisfaction with AI limitations that were clearly disclosed
• Accounts found to be in violation of our Terms of Service

6. How to Request a Refund

Email us at support.getscan@gmail.com with the subject line "Refund Request" and include:

• Your registered email address
• Date and amount of the purchase
• Brief description of the issue

We aim to respond within 1–2 business days. Approved refunds are processed within 5–10 business days depending on your payment provider.

7. Changes to This Policy

We reserve the right to update this Refund Policy. Any changes will be posted on this page with an updated date. Continued use of the Service constitutes acceptance of the revised policy.